eLEARNING – TERMS AND CONDITIONS

Welcome to London Speech Workshop (London Speech Academy is the eLearning platform owned by London Speech Workshop). This document outlines how your eLearning course will work and what you can expect from us.

Our Commitment
We are committed to supporting you to be a strong and confident communicator. We use our techniques to help you to increase effectiveness, clarity and engagement in your communication. We promise to provide you with a place of support, positive feedback and a safe and stimulating environment. All of our expert coaches are fully trained in the Serlin Method™ and have extensive training and experience in voice and speech.

Student Commitment
Like most work of this nature, there are no guarantees and the process works better the more effort you put in. Therefore we ask you to turn up on time for live sessions, do the assignments on time and try not to miss any sessions if possible. We reserve the right to remove you from the course if you engage in any inappropriate or socially unacceptable behaviour, or if you prove disruptive to other students with the community.

1:1 Sessions – Cancellation and Rescheduling Policy
As part of the Premium and Deluxe packages you have 1:1 sessions with an LSW coach. Please note that we have a strict 2 business day cancellation/rescheduling policy in place. This offers a degree of flexibility to our clients as well as protecting our coaches and respecting their time. While there is a minimum 2 business day cancellation policy we appreciate you giving as much notice as possible so that we can try to refill your session. For the purpose of this policy, and in order to protect our coaches, please note that sickness is regarded as a cancellation.

• Validity
  Essential – includes access to the eLearning course and all course materials for 6 months from the date of purchase.
• Premium – includes access to the eLearning course and all course materials for 6 months from the start date of your cohort. All 1:1 sessions included with the package must be booked within this 6 month window. Thereafter, any unbooked sessions shall be considered expired.
• Deluxe – includes access to the eLearning course and all course materials for 12 months from the start date of your cohort. All 1:1 sessions included with the package must be booked within this 12 month window. Thereafter, any unbooked sessions shall be considered expired.

Copyright
No part of this course may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior permission in writing of the publisher.

Refunds
As a consumer, you have the right to cancel a contract for the provision of services at any time within 14 calendar days of purchase if no sessions have been utilised and no webinars have been attended. You will not be refunded any discounts. Any such cancellations must be provided to us in writing via email to elearning@londonspeechworkshop.com.

Thank you.

We look forward to working with you!