Our Terms & Conditions

Please review and acknowledge your agreement of these terms and conditions. These must be submitted before we can start your course with London Speech Workshop.


Welcome to London Speech Workshop. Here are our terms & conditions, which outline how your online group course will work and what you can expect from us.

LSW Commitment

We are committed to supporting you to be a strong and confident communicator in English. We promise to provide you with a place of support, positive feedback and a safe and stimulating environment.

All LSW coaches are fully trained in the Serlin Method™ and have extensive training and experience in voice and speech.

For the small group coaching session – we will try our best to accommodate your preferred time, but please be aware that we can’t guarantee that you will get your preferred slot.

Student Commitment

Like most work of this nature, there are no guarantees and the process works better the more effort you put in. Therefore we ask you to turn up on time for webinars and group sessions, do the assignments and try not to miss any sessions if possible.

We reserve the right to remove you from the course if you engage in any inappropriate or socially unacceptable behaviour, or if you prove disruptive to other students.


No part of this course may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, without the prior permission in writing of the publisher.

Cancellation Policy

If you miss any of the live sessions for any reason including illness, we cannot repeat the session for you. You will have access to a recording of the session, which you can review if you miss it. 


As a consumer, you have the right to cancel a contract for the provision of services at any time within 14 calendar days of purchase if no sessions have been utilised and no webinars have been attended.