Our Terms & Conditions
Please review and acknowledge your agreement of these terms and conditions. These must be submitted before we can start your contract with London Speech Workshop and begin your course.
Welcome to London Speech Workshop. Here are our terms & conditions, which outlines our way of working and what you can expect from us.
We are committed to supporting you to be a strong and confident communicator. We use our techniques to help you to increase effectiveness, clarity and engagement in your communication. Together with your coach you will create a plan that works for you. You will always be able to discuss the shape of your sessions and change or adjust your course programme throughout. We promise to provide you with a place of support, positive feedback and a safe and stimulating environment. All LSW coaches are fully trained in the Serlin Method™ and have extensive training and experience in voice and speech. Like most work of this nature, there are no guarantees and the process works better the more effort you put in. Therefore we ask you to engage with the process and put work in between sessions. We know this can be difficult with your busy lives, but it will be worth it. We are not doctors or therapists. If something occurs in which we feel you need to work with a speech therapist or other trained professional we will discuss this with you.
We have a strict 48 hour working hours cancellation policy in place. This offers a degree of flexibility to our clients as well as protecting our coaches and respecting their time. While there is a 48 hour cancellation policy we appreciate you giving as much notice as possible so that we can try to refill your session. For the purpose of this policy, and in order to protect our coaches, please note that sickness is regarded as a cancellation. Two complete working days notice are required to cancel – not including weekends (i.e. you must cancel on a Friday for the following Tuesday) – otherwise 100% of the session fee is chargeable.
All courses are valid for 12 months from the date of purchase. All sessions must be booked within this 12 month window. Thereafter, any unbooked sessions shall be considered expired. When paying in instalments, should payment of an instalment be delayed for longer than 3 consecutive months, sessions may be resumed but will be chargeable at the current business rate on the day of payment. When signing up for a repeat course, if payment is made after 3 months has passed, sessions may still be booked in but will be chargeable at the current business rate. We reserve the right to change our prices by amending our published price list.
As a consumer, you have the right to cancel a contract for the provision of services at any time 14 days from the time of payment, if no sessions have been utilised. Any such cancellations must be provided to us in writing. If we have already started delivering any sessions, we will deduct the full price of each completed session (i.e. without any discounts) prior to calculating your refund. After 14 days, no refund is available.