Our Team

It all starts with the Team. Our people are kind, passionate and truly brilliant, and we encourage them to bring themselves to work every single day, support each other to be brilliant and live our values in everything they do. We truly love what we have created and the good we do in the world.  We hope we get the chance to show you.

Background waves

Kindness, Authenticity and Empowerment. Welcome to our Team

We have made a commitment to reflect the good we are doing in the world, internally. We have to be a mirror to have full congruence. As such, we attract truly good people, purpose driven, kind, with grit – who are driven to make a difference. Then we push ourselves to live and breathe our values day-to-day, with colleagues, clients and everyone else.

If we don’t live these values within our organisation, we cannot drive them out through what we do for our clients, and, top to bottom, we regularly challenge ourselves on whether we are living up to these values. Values are not just a set of beliefs, they are actions; words and deeds. We recruit people who share these core values, and from day one, we support and challenge people to work every day in accordance with them.

The Hub Team (Operations)

Laura Moroney

Operations Director

Our resident scouser, Laura is the definition of the swan analogy. Always calm, no matter how many plates there are to spin. She loves problem solving and is incredibly process driven; using that alongside her exceptional organisation skills Laura, and the operations team, are continually improving our systems and processes to keep up with our new initiatives to ensure we are delivering the best possible experience for our clients. Laura studied French & Spanish at University, so wholeheartedly relates to that frustrating feeling of communication nuances holding you back from being authentically you. Like Sofia Vergara says, “Do you know how smart I am in Spanish?!” We get it! It’s hard to be the same brilliant you in a second language. Laura loves seeing these clients work with LSW and becoming the best communicators they can be. Aside from LSW, if she’s not dining out at lovely restaurants, she’s planning her next trip. Laura’s already visited 52 countries and is not stopping there!

Read more

Read Less

Niamh Lowe-Davies

Client & Operations Manager

Niamh’s school report cards often mentioned she was “too chatty,” a trait she now spins into a positive light, or translates to “eagerness to connect”. Communication has always been important to her, evidently. However, it wasn’t until she started at LSW that she truly understood the power and value of communication and connection.  After studying Geography at university, not only was she equipped with analytical and data handling skills (she loves data and excel!!) but a sense of curiosity was instilled in her about the role we all play in the world (ecosystem). Niamh realised early on in her career that she genuinely wants to be a part of an organisation (ecosystem) that is improving people’s lives. Oh, and are value-led. The marriage of these two non-negotiables matched her perfectly with LSW! Day-to-day, Niamh always seeks to demonstrate that humour and kindness can be powerful catalysts for success within the team. Her aim is simple; blend laughter with hard work.

Read more

Read Less

Tyana Smith

Client & Operations Executive

Meet Tyana, the heart behind the role of Client & Operations Executive at LSW. Known for a blend of heartfelt enthusiasm and unwavering professionalism, Tyana is the person clients turn to for support and solutions. Whether it’s through a caring voice on the phone or a thoughtful email response, Tyana takes pride in independently resolving issues and anticipating client needs with a warm approach. Drawing inspiration from Socrates’ wisdom, Tyana embodies the LSW’s mission to empower clients in their personal growth and communication. This commitment is built on a rich background of multifaceted customer-facing roles. As Tyana steps into LSW’s collaborative environment, there’s an infectious excitement for the chance to be part of a team that transforms lives through the art of communication. With a history of building lasting relationships and a genuine desire to support each individual’s quest for wisdom, Tyana is someone you can trust on your path to personal and professional excellence at LSW!

Read more

Read Less

Joseph Vernazza

Corporate Client Account Executive

As part of LSW Teams, Joseph supports and looks after our corporate clients, putting their experience and exceptional service at the forefront of his work. Joseph loves dogs, a good book, exploring the countryside on his motorbike, or a conversation over a strong cup of coffee (it’s in his Italian roots!). Joseph spent more than 5 years abroad, living and teaching ESL in Vietnam where he trained as an International Speaking Examiner and opened a small team-building events company. Learning the Vietnamese language and immersing in the local culture showed him the importance of language and the beauty of communication across cultures. After moving back to the UK, Joseph worked for an Education Technology company for several years in Sales and Operations before finding his home at LSW. Please reach out for a chat (coffee optional!) if you’d like to learn more.

Read more

Read Less

Sharing the Magic (Commercial & Sales)

Shree Thakker

Head of Sales

Introducing Shree, the spiritual soul who’s always dreamed of making a difference in the world! She discovered her true calling as Head of Sales at LSW, where her love for helping others meets her passion for Sales Development. Shree isn’t just about hitting targets, she’s all about creating meaningful connections and long lasting relationships. Quality is her mantra and she’s determined to change the world – one conversation at a time. Outside of work, you’ll find Shree unleashing her inner strength in kickboxing lessons. When she’s not throwing some punches, she’s treasuring all her joy, laughing in her shared moments with family & friends.

Read more

Read Less

Mia Papania

Client Success Lead

Meet Mia, the effervescent maestro of Client Success at London Speech Workshop. With a background as colourful as a rainbow unicorn, Mia’s journey to LSW has been nothing short of a whirlwind adventure. After spending nine years navigating the intricate world of finance, Mia decided to sprinkle her entrepreneurial fairy dust and spent seven years running her own startup. Along the way, she discovered the magical power of effective communication, realising that it’s the secret ingredient to both personal and professional triumphs. In Mia’s world, every interaction is an opportunity for connection and every challenge is a chance for growth. She understands that communication isn’t just about words; it’s about building bridges between hearts and minds. With Mia on your side, you’re not just a client; you’re a cherished companion on a journey to communication enlightenment.

Read more

Read Less

Katie Fry

Client Success Manager

Katie is very passionate about people. She finds true joy in helping others to find their power and excel beyond what they thought possible. As a Wellbeing and Empowerment coach, the client always comes first, an ethos shared by London Speech Workshop. Katie is so inspired by the team’s commitment to helping others to succeed. ‘In service of the client’ was a term Katie heard on her first day working with London Speech Workshop and it is the very mantra that runs through the whole company. A team of friendly, dedicated and inspiring people devoted to helping you find your authentic and confident self. Katie is so excited to speak to you, work out what is best for you and help you to move forward!

Read more

Read Less

Courtney Walker

Client Success Manager

Say G’day to Courtney, the Aussie (Tasmanian) whirlwind who traded the wide-open spaces of the outback for the bustling energy of London Speech Workshop. This country gal turned city chic is all about infusing her down-to-earth charm into the world of client management. In the vibrant world of London Speech Workshop, Courtney, the former real estate guru turned authentic relationship nurturer, infuses every encounter with a decade of expertise and a genuine desire to turn ordinary moments into extraordinary experiences!

Read more

Read Less

Creative Genius Team

Katie Millman

Marketing Manager

As the Marketing Manager at London Speech Workshop, Katie is all about bringing fun and creativity into LSW’s marketing world. Her journey in marketing has been a wild ride, diving into various industries, from finance to entertainment and everything in between, and picking up skills that now help her jazz up the strategies here. Since joining the team in December 2023, Katie has been mixing things up, adding a dash of innovation to our marketing efforts. Each campaign she crafts is a blend of narrative and innovation, reflecting her passion for storytelling in the realm of communication. Katie has always believed learning never stops. When she’s not diving into the latest marketing trends or brainstorming our next big campaign, she loves exploring new learning opportunities. Outside the realm of marketing, Katie finds her rhythm in music, expressing her creativity through songwriting and playing guitar. Need a spotify playlist or instagram reel made? Katie’s your girl.

Read more

Read Less

Ellie Weston

Creative Assistant to Founder & CEO

As an avid crafter (think tailored dungarees and crochet sweater vests), reader and dancer, Ellie has plenty of creative brain power to offer up to the LSW team. Having earned a Geology degree, worked in various customer-facing roles and a science communications role in sustainable technology, the culmination of the most enjoyable parts and important values of her previous experience, have led to what feels like a match made in heaven at LSW. Strong, open and honest communication is non-negotiable for all her professional and personal relationships, and working within a team that shares the same strong values is inspiring and a massive driving force for her. She can’t wait to launch herself into whatever challenges the fast-paced world of LSW continues to throw at her (getting to work with nearly everyone on the team – big yay!), whilst knowing that LSW is a company that practises exactly what it’s preaching.

Read more

Read Less

Authentic Leadership Team

Emma Serlin

Founder & CEO

One of Emma’s values is adventure – she gets a thrill from the adventure of running LSW, having ideas one minute that can become reality the next. The people who work at LSW are kind, hard working and passionate about doing their bit to make the world a better place – and she feels seriously proud to be spearheading our company with such a lovely bunch. Her background is a colourful tapestry: she started with an MA in Philosophy and English Literature from Edinburgh University, and went on to do a post graduate at drama school, before working as a theatre director and producer. She also did an MSc in Psychology, trained in psychotherapy and as a life coach – the combination of which led to The Serlin Method™! In 2014 she set up a social enterprise for ex-offenders, and later wrote two books on communication. Her passion is about helping people to live their best lives – and it gives her absolute joy to hear the stories of transformation that happens for LSW clients every day. Outside of LSW, she like going to the theatre, food that looks like works of art and time spent in nature.

Read more

Read Less

Caroline Evans

Managing Director & Partner

Caroline has worked in training and development for 20 years.  She didn’t do it on purpose, but it turns out pretty much every job she’s ever had has been about supporting and driving other people to fulfil their potential.  She believes that people are like batteries, they are cells of phenomenal power, but they cannot access that power if they’re not connected in the right way, if they don’t sit in the right machine. Caroline’s personal mission is to find ways to connect people to their own latent power.  This ethos drives the organisations Caroline chooses to work with and for, and the way she leads and manages people, and it’s the reason she is so dedicated to LSW and the work we do. Caroline also loves to make jumpers and picks up cars for fun.  Yep, she’s a crocheting strongwoman…it’s niche, but it works for her.

Read more

Read Less

Daisy

Chief Morale Officer

Daisy, our esteemed Chief Morale Officer, is not your average team member. With a bark that’s heard across the office and a wag that can brighten even the gloomiest of Mondays, Daisy has ambitions that soar beyond the conventional canine dreams. Her daily to-do list includes optimising tail wags, perfecting the art of the welcoming sniff, and leading by example in the pursuit of work-life balance (emphasis on life). Daisy’s future aspirations? To revolutionise the office break with mandatory playtime sessions and to ensure every team member masters the art of the belly rub. Her motto: “Why lead with a bark when a wag speaks volumes?” With Daisy at the helm of morale, the office is a place where laughter is the soundtrack and joy the currency.

Read more

Read Less

Sign up to our newsletter

This may be called a newsletter, but it is more than that. It is a feel good collection of gems that will lighten up your day. We do it monthly, but you are going to wish it’s every week…

✪ Priceless tips to boost your daily communication
✪ Read the feel-good stories of transformation
✪ Stay connected for the vibrant updates and latest happenings!

You may unsubscribe from these communications at any time. For more information on how to unsubscribe, please review our Privacy Policy.