If you’re an existing client with a question relating to your current course, please click here.
Your course will include 6, 11 or 16 one-hour sessions depending on what floats your boat. Each course is fully bespoke, tailored around your goals and needs. You’ll also receive an amazing manual that can be used alongside your sessions and to practise at home! You will have the full support of your coach and the LSW Head Office team during your course, as well as an online portal where you can manage your sessions. (Note, our 6, 11 and 16 courses have a discounted taster session included in the price – book straight to course stress free with our money back guarantee).
Book a 1:1 CourseYes, we are not a cookie cutter with a one-size fits all approach. Our courses are made to fit you and never the other way round! The first step in personalising your journey with us is a free Discovery Call with one of our incredible Client Success Managers so we can understand your ultimate communication goals and aspirations. From this we can recommend a coach that best fits your needs and then your coach will tailor your bespoke course or Taster Session.
Book a Discovery CallYes, if that is what suits your personal needs and will help you achieve your goals in the best way possible, then our coaches can certainly mix in elements of different courses for you. Our courses are totally bespoke, personalised and designed to fit you. We love to make our courses as unique as you are.
Explore our CoursesWhich course you choose is dependent on your goals. All of our courses can be personalised, making sure we get you to your ultimate communication end goal. For instance, if you are looking to develop your effectiveness as a communicator in English and feel that your accented English may be holding you back, we can mix our Effective Communication and Accent Softening courses for you. After your Taster Session you will discuss what elements of our courses are best suited to your needs with your coach, who will then send you a course outline proposal. If you’re not yet sure what you would like to focus on – we know it can be confusing and hard to decide at first – then just select the “Not Sure” option when booking a Taster Session and our coaches can help you make that decision.
Book a Taster SessionOur 6-session courses will cover all of the basics you need to transform your communication, but you need to make sure you’re putting in the practice alongside (practice definitely does make perfect!). Our 11-session courses allow for a bit more breathing space so that all tools can be explored more deeply as well as giving time for them to really sink in. Our 16-session courses allow you to really dive into the tools and techniques covered by the Serlin Method™ and give you ample opportunity to practise them with your coach and for everything to become second nature.
With that said, the amount of sessions our Client Success Managers recommend completely depends on your personal goals and your learning style. For Accent Softening, we recommend a minimum of 11 sessions so that you have enough time to cover all of the sounds in neutral spoken English with our amazing coaches. (Note, our 6, 11 and 16 courses have a discounted taster session included in the price – book straight to course stress free with our money back guarantee).
We have a unique trademarked method, the Serlin Method™, which is based on a foundation of psychology, neuroscience, performance & coaching – a well concocted mix if we don’t say so ourselves! We teach proven communication tools that seem simple to learn and yet have powerful effects. We’ve seen the results over the past 12 years and they are truly astounding. Our deeply empathetic 1:1 coaching is entirely bespoke and results-focused, built around your personal goals, budget and availability, and designed to help you reach your highest potential as an authentic and kind communicator. Our talented coaches are handpicked for their skill, experience, warmth and empathy. They bring our touch of magic and are truly committed to delivering excellence and value within a kind and understanding environment. You have the flexibility to book sessions at your own convenience, with a coach of your choosing. All our courses start with a 1-hour Taster Session (included at a discounted price in the 6/11/16 session package prices), giving you the chance to meet the coach and make sure they’re a good fit for your communication goals. Within this hour you’ll learn powerful techniques from our method – we like to get right to it and throw you right in.
Explore our CoursesOur Accent Softening course is for non-native, fluent English speakers who feel their accent sometimes gets in the way of their communication. During the course you discover the specific ways your speech differs from neutral spoken English and locate sounds that your accent is holding tightly to. You will also work on your intonation in order to recreate the melody and rhythm of neutral English speech. We have worked with people from all over the world and are so proud that this course has helped build confidence in anyone who has taken it!
Explore Accent SofteningEffective Communication works to improve your effectiveness as a communicator in English so you sound engaging, articulate and clear when speaking. It can also help to eradicate habits such as mumbling or speaking too fast – which even the best of us fall back into sometimes! With effective communication you can build rapport more easily with others and enhance your non verbal communication using facial expression, gesture and posture. You will also work on using vocal expression and increase vocal impact to mesmerise people with your voice – think cobra snake charmer.
Explore Effective CommunicationElocution is for native English speakers who want to become clearer and more confident communicators. If you mumble, use fillers or drop your t’s and d’s then our Elocution course is just the thing to set you on the path to becoming a communication master!
Explore ElocutionOur Interview Power is a totally new approach to interview training that goes far deeper than eye contact and a firm handshake (which are still important first steps). We incorporate tools from coaching, performance and psychology, as well as classic interview training and bring it together in a seamless way that leads to tangible results. Our ultimate goal is to help you nail that interview and get that dream job!
Explore Interview PowerOur Public Speaking course uses proven tools from our method so you can be a consistently powerful, confident and impactful public speaker and presenter – think channelling your inner Barack or Michelle Obama. Depending on your specific goals and challenges, your coach will teach you how to write a speech that is authentic, inspiring and has that magic spark that engages your listeners. You’ll learn how to build connections with your audience using body language and vocal delivery techniques, both in person and online. We’ll have you up on that stage, nailing that wedding speech or pitching that idea effectively in no time.
Explore Public SpeakingAll of our courses can be delivered virtually via Zoom with your coach. If you’re looking for independent online study, our popular Mastering The British Accent – Accent Softening and Confident Speaking 10-week online course is designed for non-native speakers and delivered via our eLearning platform. The course gives you access to videos, interactive exercises and quizzes and is designed to help you become a clear and confident communicator in English, at a pace and format that suits you best. You can learn more about our online accent course here.
Explore eLearningThe amount of sessions our coaches recommend completely depends on your personal goals and your learning style (we get into the nitty gritty details to make it work for you and not the other way round). For Accent Softening, we recommend a minimum of 10 sessions so that you have enough time to cover all of the sounds in neutral spoken English. We can cover the basics of our Effective Communication course in 6 sessions, but you have to be willing to put the work in alongside – we don’t use the term homework, but if the shoe fits… For our Interview Power course, you have the option to take a two, five or eight hour course.
Explore our CoursesAll clients receive a PDF version of their manual attached to their welcome email. Hard copies are posted straight to you and included in the course prices. If you live outside the UK, we will ask for payment to cover the cost of the postage.
Book a Taster SessionYes, 100%. Our coaches are best thought of as personal trainers, spiritual guides, fairy godparents or all of the above! We can give you the tools and methods you require to transform your communication from work-in-progress to absolute master but, you need to be ready to put in the work to reach your goals.
Book a Discovery CallYes, our amazing coaches will set you homework between sessions – this isn’t as dreadful as it sounds! This usually takes the form of short and regular exercises that you can easily incorporate into your daily routine – easy peasy right?
Book a Taster SessionIt all depends on your goals and how much work you’re willing to put in alongside your sessions. The majority of our clients see an immediate difference just from the Taster Session – you’ll be invited to record yourself before and after the session so you can see the incredible difference just one session can make.
There are four stages of learning to your communication journey with LSW:
1. Unconscious incompetence
2. Conscious incompetence
3. Conscious competence
4. Unconscious competence
When you’ve completed a course, you should aim to be at the conscious competence stage. This means that when you’re really focussed on the new skills, they can make a massive difference. It won’t be in your speech all the time yet though – it takes a while to become habitual. Once you’ve finished your course, the balls in your court to then make sure you’re working towards making yourself unconsciously competent, making it a habit. It’s a bit like driving a car – when you’re a fully experienced driver – you’re still focussing on the road but you’re not thinking to yourself “I need to check my mirrors” or “I shall now touch on the brake as I approach the roundabout” – these things happen automatically, and that’s the level you should aim to get to with your communication too. Once you’re at this stage with one part of your communication, you can then work on other challenges. For example, you might be excellent when prepared for a presentation, but still feel a shock of panic when you’re asked spontaneous questions; that’s an entirely different skill. Your journey doesn’t end when you finish your course, you can build up other strands of your communication over time, and come back to us for more sessions. Once you’ve worked with us, you’re part of the LSW family and have access to discounted courses; get in touch to find out more.
This is really dependent on the individual child and their communication needs and goals, we usually review this on a case by case basis. We usually work with children aged 10 years old and above. If our coaches and director agree, we can make exceptions and coach children younger than this. Generally speaking, children are so influenced by many external factors at a young age when it comes to their accent so we tend to recommend a minimum age of 15 for accent work. We usually recommend children have a go at some genre of theatre class first as this can help with confidence and communication. We particularly recommend LAMDA courses which are offered by lots of companies, so a simple internet search should bring up providers near you.
Book a Discovery CallThe Serlin Method™ looks at what we do when we are communicating at our best, physically, verbally and tonally – encouraging you to always put your best self forward. When supporting you to go to the next level in your communication, we work in three areas; how you speak, what you say and what your body says. It is simple, accessible and stimulating – we absolutely mean to toot our own horn with this method.
Learn More About LSWAlthough we work with lots of non-native English speakers, we do not teach the English language. You need to be either fluent or near-fluent in English in order to take any of our courses.
Book a Discovery CallWe offer three kinds of coach – Head, Principal and Senior.
Our Head Coaches hold decades of experience, are thought leaders in authentic communication, whose clients include CEO’s & C-Suite executives.
Our Principal Coaches have been working in the field of communication for upwards of 10 years.
Our Senior Coaches have at least three years experience in personal and professional coaching.
Both Principal and Senior coaches support clients who have management and leadership communication challenges such as increased gravitas and authority, connection and rapport, leadership presence and charisma – the list is never ending!
Meet Our CoachesWe offer both remote coaching sessions, through Zoom, and face-to-face sessions in our central London offices (you can choose from 4 locations: Mayfair, Victoria, Bank and Holborn). Some of our coaches offer regular weekly in person sessions (only in London at the moment) and all of our coaches offer regular sessions via Zoom. Face-to-face sessions are limited so we do recommend that you book in advance so you don’t miss out – they’re well worth the wait though!
Our LocationsThe course prices are dependent on whether you work with a Senior, Principal or Head Coach and how many sessions you wish to do. Course prices are as follows:
Essential (6 sessions) – £1,225 with a Senior coach / £1,680 with a Principal Coach / £2,060 with a Head Coach
Classic (11 sessions) – £2,155 with a Senior coach / £3,000 with a Principal Coach / £3,620 with a Head Coach
Deluxe (16 sessions) – £2,965 with a Senior coach / £4,200 with a Principal Coach / £4,985 with a Head Coach
You can see our full price list here. We offer instalment plans for our 11 and 16 session packages, you can read more about that here . Discounts are also available if you come back to us for a second course.
(Note, our 6, 11 and 16 courses have a discounted taster session included in the price – book straight to course stress free with our money back guarantee).
Book a Discovery CallWe offer monthly payment instalments on our 11 and 16 session courses. For the Classic 11 session course you can pay in two monthly instalments, and in three monthly instalments for the Deluxe 16 session course – we want to make it work for you!
Yes – we offer a 10% student discount on courses on the provision of a valid student ID card. You can read more about this here.
Book a Discovery CallWe also offer a discount for NHS staff on the provision of valid proof of employment. You can read more about this here.
Book a Discovery CallWe offer a bursary scheme on coaching of up to 10 weeks at a fraction of the usual cost. This bursary is for young, talented, driven BAME individuals who have something to say for themselves and for their community, and could do with a little extra help finding and developing their authentic voice for greatest impact. If this sounds like you, then please fill in your details on this page.
A lot of our clients have their courses funded by their employer, why not see if there’s a Learning and Development budget that you can access?
We also offer discounts on courses for students, NHS employees and people working in the climate change sector. Click here for more information.
We have a strict 2 business day cancellation/rescheduling policy in place. This offers a degree of flexibility to our clients as well as protecting our coaches and respecting their time. While there is a minimum 2 business day cancellation policy we appreciate you giving as much notice as possible so that we can try to refill your session. For the purpose of this policy, and in order to protect our coaches, please note that sickness is regarded as a cancellation. Please get in touch via email office@londonspeechworkshop.com or call us on 020 3137 6323.
Contact UsOur 1:1 courses can be completely bespoke and tailored to you. The Taster Session is a chance for your coach to identify your specific communication goals, and the challenges that are holding you back from being a confident and authentic communicator. So whether your accent is leaving you feeling misunderstood during everyday conversations, you come across as monotone and uninspiring when presenting virtually or you want to gain confidence and speak up in meetings (we understand this can be scary), we can help. Most people notice an immediate difference after just the initial Taster Session, so imagine the transformation at the end of a 16 hours!
Book a Discovery CallIf you are a non-native speaker then please know that you don’t have to compromise your identity to have true ownership over the language, the aim is not to become accent free (or at least there is no need for that) the aim is to show through the way you speak that you know how to operate and utilise the language like a pro. Our clients find that working with us on Accent Softening helps them speak in a way that boosts their confidence by reducing mistakes and misunderstandings – we want you to get all your amazing ideas out there as clearly as possible. We believe it’s important to soften your accent only as much as you need to so that it doesn’t get in the way of your goals and your wellbeing and this will always be different for everyone. After that, it’s about providing the support and tools to help you become the best communicator you can be. With our Accent Softening methodology we work with you on every sound that is leading to confusion, misunderstanding or blank looks, so that when you open your mouth to speak, your words come out as you intended and you are always putting your best self forward!
Explore Accent SofteningWe don’t teach English grammar. Our coaches will correct you when you speak but this is not a language course so you’ll need to already speak either fluent or near-fluent English to do the course.
Explore our CoursesOur Principal Coaches, Gilly and Jamie, have experience working with people who stutter. While clients often report an improvement due to our powerful communication tools, it’s important to note that this is not a guaranteed outcome as our coaches are not speech and language therapists.
Explore our CoachesOur Principal Coach, Gilly, has experience working with people with a lisp. While our clients report improvements in their speech, our coaches are not speech and language therapists. You may wish to focus on Effective Communication with some sessions on the S/Z sounds to improve your communication across the board.
Explore our CoachesA Taster Session is a 60-minute session with one of our coaches (you can choose to have it in person in one of our central London locations or online). During this session your coach will listen to your goals and then teach you some incredibly powerful tools that you can use in your communication straight away – the difference can be seen immediately! Your coach will also be able to assess your current skill level and recommend a course plan to achieve your goals, which is either 5, 10 or 15 sessions, depending on your budget and desires. A Taster Session with a Senior Coach is £175, with a Principal Coach is £240 and with a Head Coach is £305. (Note, our 6, 11 and 16 courses have a discounted taster session included in the price – book straight to course stress free with our money back guarantee).
Book a Taster SessionA free Discovery Call is a 15-minute call with a member of our incredible Client Success Team. You can use this to discuss the communication challenges you are coming up against, what your goals are and how our courses can help you. These calls are designed so that we can better understand your goals, priorities and values, ensuring we’re recommending a course that feels like it was made just for you.
Book a Discovery CallIn this 60-minute session, your coach will give you the full rundown of every single sound of neutral spoken English and where you currently are in relation to that sound. You’ll also learn our really powerful Engagement Technique, which will transform your clarity and ability to engage using some very simple steps – the results from just using this tool are amazing! From there, your chosen coach will recommend a personalised 5, 10 or 15 session course plan for you depending on your goals. We want to make the course work for you and not the other way around! (Note, our 6, 11 and 16 courses have a discounted taster session included in the price – book straight to course stress free with our money back guarantee).
Book a Taster SessionIn this 60-minute session, your coach will teach you two really powerful tools – our transformative Engagement Technique tool, and a tool for mastering Delivery. To show you how powerful these tools are, they will film you before and after having discovered our life-changing Engagement Technique tool so you can see the difference for yourself – it’s mind-blowing! From the get go, you’ll be working towards your goal of more confident and clear communication. Your coach will also be able to assess your current skill level and talk through your strengths and areas of weaknesses and what you need to do to achieve the outcomes you want. They’ll recommend a course plan to fit you perfectly, setting you up on your way to achieving your goals, (whether in 5, 10 or 15 sessions), depending on what floats your boat. (Note, our 6, 11 and 16 courses have a discounted taster session included in the price – book straight to course stress free with our money back guarantee).
Book a Taster SessionIf you’re ready to book in for a Taster Session that’s great – we don’t want to stand in your way! You can book your Taster Session here or if you would like a coach recommendation, get in touch with our office on: office@londonspeechworkshop.com.
If you’re not quite ready for a Taster Session but would like to find out more, you can book in for a free Discovery Call with our Client Success Team here.
If you are a current client booked on a course with us you can schedule your next session via this link. Just be sure to follow the instructions at the top of the page to load your course.
Book a Session with your CoachIf you need to cancel or reschedule a session you can do this either through the original confirmation email you received when scheduling the session or by logging into your account with our scheduling partner, Acuity. Please note we do have a 48 working hour cancellation policy and you are no longer able to make changes to your session within that time window. Please get in touch via email office@londonspeechworkshop.com or call us on 020 3137 6323.
Contact UsApologies if you’re having trouble locating your manuals, we sent these through in your “welcome” email when you initially paid for your course and they may well be hiding in your spam folder somewhere. If you’re unable to locate them please get in touch with the team at office@londonspeechworkshop.com.
Contact UsIf you are based in the UK we can send your printed manuals to you for free – please fill in this form so that we can send your copies to you (please note this process may take up to 2 weeks). If your first session is in the office, your coach will be able to give you a manual then, so no need to fill out the form.
If you are based outside of the UK – we recommend that you print out the manual or have it on a separate device such as an iPad. Or if you would like to have a hard copy of your manual, there’s a fee to cover the international postage – please contact the office and we can make arrangements.
We have a strict 2 business day cancellation/rescheduling policy in place. This offers a degree of flexibility to our clients as well as protecting our coaches and respecting their time. While there is a minimum 2 business day cancellation policy we appreciate you giving as much notice as possible so that we can try to refill your session. For the purpose of this policy, and in order to protect our coaches, please note that sickness is regarded as a cancellation.
Contact UsYou can view our terms and conditions here.
View Terms & ConditionsAll courses are valid for 12 months from the date of purchase. All sessions must be booked within this 12 month window. Thereafter, any unbooked sessions shall be considered expired. When paying in instalments, should payment of an instalment be delayed for longer than 3 consecutive months, sessions may be resumed but will be chargeable at the current business rate on the day of payment. When signing up for a repeat course, if payment is made after 3 months has passed, sessions may still be booked in but will be chargeable at the current business rate. We reserve the right to change our prices by amending our published price list.
Contact UsWe may occasionally record sessions for in house training purposes. Please note, should we opt to record a session for this purpose, we will always ask for your consent which will be recorded in accordance with GDPR. We do allow clients to record their course sessions for personal use only.
Contact UsIf you’re ready for your next course you can explore our advanced courses by clicking here and on each course page you can book straight to course. If you have any other queries, please get in touch via email office@londonspeechworkshop.com or call us on 020 3137 6323.
Explore our CoursesIf you have any other questions please do not hesitate to email us at office@londonspeechworkshop.com
Contact UsIf you require a VAT Invoice after purchasing your taster or course please get in touch with the team at finance@londonspeechworkshop.com and they will gladly send you a copy.
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