Frequently Asked Questions

If you’re an existing client with a question relating to your current course, please click here.

Our Courses

What is included in your 1:1 courses?
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Your course can be a 5, 10 or 15 session package. Each course is designed bespoke for you. You’ll receive a manual to be used alongside your sessions and you will have the full support of your coach and the LSW Head Office team during your course, as well as an online portal where you can manage your sessions.

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Is the course personalised to me?
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Yes! We are not a cookie cutter one-size fits all approach. Our courses are made to fit you and never the other way round! The first step is a Discovery Call with one of our Client Success Managers so we can understand your communication goals. Then we recommend a coach that best fits your needs. In the taster or first session your coach will design a course programme tailored to your needs and goals.

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Can I mix courses?
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Yes, if that is what suits your personal needs and will help you achieve your goals in the best way possible, then our coaches can certainly mix in elements of different courses for you.

Explore our Courses

Which course should I choose?
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Which course you choose is dependent on your goals as all of our courses can be personalised to your exact needs. If you’re not yet sure what you would like to focus on, then just select the “Not Sure” option when booking a Taster Session. After your Taster Session you will discuss what elements of our courses are best suited to your needs with your coach, who will then send you a course outline.

Book a Taster Session

What is the difference between having 5/10/15 sessions?
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Our 5-session courses will cover all of the basics you need to transform your communication. Our 10-session courses ensure all tools can be explored more deeply as well as giving time for them to really sink in. Our 15-session courses allow you to really deep dive into the tools and techniques covered by the Serlin Method™ and give you ample opportunity to practise them with your coach.

The amount of sessions our Client Success Managers recommend completely depends on your personal goals and your learning style.

We recommend a minimum of 10 sessions for Accent Softening so that you have enough time to cover all of the sounds in neutral spoken English.

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What makes the LSW courses special?
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We have a unique trademarked method, the Serlin Method™, which is based on a foundation of psychology, neuroscience, performance & coaching. We teach proven communication tools that are simple to learn and yet have powerful effects. We’ve seen the results over the past 12 years and they are truly astounding. Our deeply empathetic 1:1 coaching is entirely bespoke and results-focused and built around your personal goals and budget, and designed to help you reach your highest potential.

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What is Accent Softening?
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Our Accent Softening course is for non-native, fluent English speakers who feel their accent can get in the way of their communication. You will discover the specific ways your speech differs from neutral spoken English and locate sounds that your accent is holding tightly to. You will also work on your intonation in order to recreate the melody and rhythm of neutral English speech.

Explore Accent Softening

What is Effective Communication?
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In this one-hour session, your coach will introduce two powerful tools: our Engagement Technique and Delivery Mastery tools. You’ll see their impact first-hand with a before-and-after video. You’ll start working towards clearer, more confident communication. The coach will assess your skills, discuss your strengths and weaknesses, and recommend a tailored course plan to help you reach your goals, whether that’s in 5, 10, or 15 sessions.

Explore Effective Communication

What is Elocution?
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Elocution is for native English speakers who want to become clearer and more confident communicators. If you mumble, use fillers or drop your t’s and d’s then our Elocution course is just the thing to set you on the path to becoming a communication master!

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What is Interview Power?
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Our Interview Power is a totally new approach to interview training that goes far deeper than eye contact and a firm handshake (which are still important first steps). We incorporate tools from coaching, performance and psychology, as well as classic interview training and bring it together in a seamless way that leads to tangible results. Our ultimate goal is to help you nail that interview and get that dream job!

Explore Interview Power

What is Public Speaking?
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Our Public Speaking course uses proven tools from our method so you can be a consistently powerful, confident and impactful public speaker and presenter. Depending on your specific goals, your coach will teach you how to write a speech that is authentic, inspiring and that engages your listeners. Learn to build connections with your audience using body language and vocal delivery techniques, both in person and online. We’ll have you up on that stage, nailing that wedding speech or pitching that idea effectively in no time.

Explore Public Speaking

Do you have any online courses?
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All of our courses can be delivered virtually via Zoom with your coach. If you’re looking for independent online study, our popular Mastering The British Accent – Accent Softening and Confident Speaking 10-week online course is designed for non-native speakers and delivered via our eLearning platform. The course gives you access to videos, interactive exercises and quizzes to work through at your own pace.

Explore eLearning

How many sessions should I take?
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The amount of sessions our coaches recommend completely depends on your personal goals and your learning style. For Accent Softening, we recommend a minimum of 10 sessions so that you have enough time to cover all of the sounds in neutral spoken English. We can cover the basics of our Effective Communication course in 5 sessions, but you have to be willing to put the work in alongside it. For our Interview Power course, you have the option to take a 2, 5 or 8-hour course.

Explore our Courses

Can I get a hard copy of my course materials?
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All clients receive a PDF version of their manual attached to their welcome email. Hard copies are posted straight to you and included in the course prices.

If you live outside the UK, we will ask for payment to cover the cost of the postage.

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Do I need to practise?
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Yes, 100%. Our coaches are best thought of as communication personal trainers. We can give you the tools and methods you require to transform your communication from work-in-progress to absolute master but, you need to be ready to put in the work to reach your goals.

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Will I be given ‘homework’?
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Yes, our amazing coaches will set you homework between sessions. This usually takes the form of short and regular exercises that you can easily incorporate into your daily routine.

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How quickly will I see an improvement?
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Most clients notice an immediate improvement after the Taster Session, where you’ll record a before-and-after to see the changes. Your communication journey with LSW involves four learning stages:

  1. Unconscious incompetence
  2. Conscious incompetence
  3. Conscious competence
  4. Unconscious competence

By the end of your course, aim for conscious competence, where you can use new skills with focus. Eventually, these skills become second nature, like driving. After mastering one aspect, you can tackle other communication skills, such as handling spontaneous questions. Your journey continues beyond the course, with access to discounted sessions as part of the LSW family.

Book a Taster Session

Do you work with children?
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This is really dependent on the individual child and their communication needs and goals, we usually review this on a case by case basis. We usually work with children aged 10 years old and above. If our coaches and director agree, we can make exceptions and coach children younger than this. Generally, children are so influenced by many external factors at a young age when it comes to their accent so we tend to recommend a minimum age of 15 for accent work. We usually recommend children have a go at some genre of theatre class first as this can help with confidence and communication – we particularly recommend LAMDA courses.

Book a Free Discovery Call

What is the Serlin Method™?
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The Serlin Method™ looks at what we do when we are communicating at our best, physically, verbally and tonally – encouraging you to always put your best self forward. When supporting you to go to the next level in your communication, we work in three areas; how you speak, what you say and what your body says. It is simple, accessible and stimulating.

Learn More About LSW

Do you teach English?
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Although we work with lots of non-native English speakers, we do not teach the English language. You need to be either fluent or near-fluent in English in order to take any of our courses.

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Our Coaches

What is the difference between a Senior, Principal and a Head Coach?
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We offer three kinds of coach – Head, Principal and Senior.

Our Head Coaches hold decades of experience, are thought leaders in authentic communication, whose clients include CEO’s & C-Suite executives.

Our Principal Coaches have been working in the field of communication for upwards of 10 years.

Our Senior Coaches have at least three years experience in personal and professional coaching.

Both Principal and Senior coaches support clients who have management and leadership communication challenges such as increased gravitas and authority, connection and rapport, leadership presence and charisma.

Meet Our Coaches

Do you offer in person coaching sessions?
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We offer both remote coaching sessions, through Zoom, and face-to-face sessions in our central London offices (choose from 4 locations: Mayfair, Victoria, Bank and Holborn). Some of our coaches offer regular weekly in person sessions (only in London) and all of our coaches offer regular sessions via Zoom. Face-to-face sessions are limited so we do recommend that you book in advance so you don’t miss out.

Our Locations

Pricing

How much are your courses?
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The course prices are dependent on whether you work with a Senior, Principal or Head Coach and how many sessions you wish to do. Course prices are as follows:
Essential (5 sessions) – £1,225 with a Senior coach / £1,675 with a Principal Coach / £2,050 with a Head Coach
Classic (10 sessions) – £2,155 with a Senior coach / £2,995 with a Principal Coach / £3,610 with a Head Coach
Deluxe (15 sessions) – £2,965 with a Senior coach / £4,195 with a Principal Coach / £4,975 with a Head Coach

Discounts are available if you come back to us for a second course.

You can see our full price list here.

We offer instalment plans for our 10 and 15 session packages, you can read more about that here.

Book a Free Discovery Call

Can I pay in instalments?
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We offer monthly payment instalments on our 10 and 15 session courses. For the Classic 10 session course you can pay in two monthly instalments, and in three monthly instalments for the Deluxe 15 session course.

Do you offer any student discounts?
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Yes – we offer a 10% student discount on courses on the provision of a valid student ID card. You can read more about this here.

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Do you offer any other discounts?
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We also offer a discount for NHS staff on the provision of valid proof of employment. You can read more about this here.

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I can’t afford the courses, but I feel like I could really benefit from them. Is there any kind of financial support I could receive?
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We offer a bursary scheme on coaching of up to 10 weeks at a fraction of the usual cost. This bursary is for young, talented, driven BAME individuals who have something to say for themselves and for their community, and could do with a little extra help finding and developing their authentic voice for greatest impact. If this sounds like you, then please fill in your details on this page.

A lot of our clients have their courses funded by their employer, why not see if there’s a Learning and Development budget that you can access?

We also offer discounts on courses for students, NHS employees and people working in the climate change sector. Click here for more information.

Learn More About LSW

Booking & Cancellation

What is your cancellation policy?
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We have a strict 2 business day cancellation/rescheduling policy in place. This offers a degree of flexibility to our clients as well as protecting our coaches and respecting their time. While there is a minimum 2 business day cancellation policy we appreciate you giving as much notice as possible so that we can try to refill your session. For the purpose of this policy, and in order to protect our coaches, please note that sickness is regarded as a cancellation. Please get in touch via email office@londonspeechworkshop.com or call us on 020 3137 6323.

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Communication Challenges

How can your courses help me with my communication challenges?
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Our 1:1 courses can be completely bespoke and tailored to you. The Taster Session is a chance for your coach to identify your specific communication goals, and the challenges. Most people notice an immediate difference after just the initial Taster Session, so imagine the transformation at the end of 15 hour package.

Book a Free Discovery Call

Do I need Accent Softening?
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If you are a non-native speaker then please know that you don’t have to compromise your identity to have true ownership over the language, the aim is not to become accent free, the aim is to show through the way you speak that you know how to operate and utilise the language like a pro. Our clients find that working with us on Accent Softening helps them speak in a way that boosts their confidence by reducing mistakes and misunderstandings – we want you to get all your amazing ideas out there as clearly as possible.

Explore Accent Softening

Will you teach me grammar?
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We don’t teach English grammar. Our coaches will correct you when you speak but this is not a language course so you’ll need to already speak either fluent or near-fluent English to do the course.

Explore our Courses

Will this fix my stutter?
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Our Principal Coaches, Gilly and Jamie, have experience working with people who stutter. While clients often report an improvement due to our powerful communication tools, it’s important to note that this is not a guaranteed outcome as our coaches are not speech and language therapists.

Explore our Coaches

Will this fix my lisp?
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Our Principal Coach, Gilly, has experience working with people with a lisp. While our clients report improvements in their speech, our coaches are not speech and language therapists. You may wish to focus on Effective Communication with some sessions on the S/Z sounds to improve your communication across the board.

Explore our Coaches

Taster Sessions and Discovery Calls

What is a Taster Session?
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A Taster Session is a 60-minute session with one of our coaches (you can choose to have it in-person in Central London or remotely via Zoom). Your coach will listen to your goals and then teach you some incredibly powerful tools that you can use in your communication straight away. Your coach will also be able to assess your current skill level and recommend a course plan to achieve your goals, which is either 5, 10 or 15 sessions. A Taster Session with a Senior Coach is £175, with a Principal Coach is £240 and with a Head Coach is £305.

Book a Taster Session

What is a Discovery Call?
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A free Discovery Call is a 15-minute call with a member of our incredible Client Success Team. You can use this to discuss the communication challenges you are coming up against, what your goals are and how our courses can help you. These calls are designed so that we can better understand your goals, priorities and values, ensuring we’re recommending a course that feels like it was made just for you.

Book a Free Discovery Call

What is an Accent Softening Taster?
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In this 60-minute session, your coach will give you the full rundown of every single sound of neutral spoken English and where you currently are in relation to that sound. You’ll also learn our really powerful Engagement Technique, which will transform your clarity and ability to engage using some very simple steps. From there, your chosen coach will recommend a personalised 5, 10 or 15 session course plan for you depending on your goals.

Book a Taster Session

What is an Effective Communication Taster?
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In this one-hour session, your coach will introduce two powerful tools: our Engagement Technique and Delivery Mastery tools. You’ll see their impact first-hand with a before-and-after video. You’ll start working towards clearer, more confident communication. The coach will assess your skills, discuss your strengths and weaknesses, and recommend a tailored course plan to help you reach your goals, whether that’s in 5, 10, or 15 sessions.

Book a Taster Session

How do I book a Taster Session?
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If you’re ready to book in for a Taster Session that’s great – we don’t want to stand in your way! You can book your Taster Session by clicking on the button below or if you would like a coach recommendation, get in touch with our office on: office@londonspeechworkshop.com.

If you’re not quite ready for a Taster Session but would like to find out more, you can book in for a free Discovery Call with our Client Success Team here.

Book a Taster Session

Existing Clients

How do I book my next session with my coach?
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Click on the button below to book a session with your coach.

Book a Session with your Coach

How do I cancel or reschedule a session?
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If you need to cancel or reschedule a session you can do this either through the original confirmation email you received when scheduling the session or by logging into your account with our scheduling partner, Acuity. Please note we do have a 48 working hour cancellation policy and you are no longer able to make changes to your session within that time window. Please get in touch via email office@londonspeechworkshop.com or call us on 020 3137 6323.

Contact Us

I can’t find my course manuals
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Apologies if you’re having trouble locating your manuals, we sent these through in your “welcome” email when you initially paid for your course and they may well be hiding in your spam folder somewhere. If you’re unable to locate them please get in touch with the team at office@londonspeechworkshop.com. 

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I would like a hard copy of my course manual – how do I get this?
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If you are based in the UK we can send your printed manuals to you for free – please fill in this form so that we can send your copies to you (please note this process may take up to 2 weeks). If your first session is in the office, your coach will be able to give you a manual then, so no need to fill out the form.
If you are based outside of the UK – we recommend that you print out the manual or have it on a separate device such as an iPad. Or if you would like to have a hard copy of your manual, there’s a fee to cover the international postage – please contact the office and we can make arrangements.

Contact Us

What is your cancellation or rescheduling policy?
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We have a strict 2 business day cancellation/rescheduling policy in place. This offers a degree of flexibility to our clients as well as protecting our coaches and respecting their time. While there is a minimum 2 business day cancellation policy we appreciate you giving as much notice as possible so that we can try to refill your session. For the purpose of this policy, and in order to protect our coaches, please note that sickness is regarded as a cancellation.

Contact Us

What are the terms and conditions of signing up for a course?
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You can view our terms and conditions here.

View Terms & Conditions

When does my course expire?
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All courses are valid for 12 months from the date of purchase. All sessions must be booked within this 12 month window. Thereafter, any unbooked sessions shall be considered expired. When paying in instalments, should payment of an instalment be delayed for longer than 3 consecutive months, sessions may be resumed but will be chargeable at the current business rate on the day of payment. When signing up for a repeat course, if payment is made after 3 months has passed, sessions may still be booked in but will be chargeable at the current business rate. We reserve the right to change our prices by amending our published price list.

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Are my sessions recorded?
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We may occasionally record sessions for in house training purposes. Please note, should we opt to record a session for this purpose, we will always ask for your consent which will be recorded in accordance with GDPR. We do allow clients to record their course sessions for personal use only.

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How do I book my 2nd course?
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If you’re ready for your next course you can explore our advanced courses by clicking here and on each Advanced Course page you can book straight to course. If you have any other queries, please get in touch via email office@londonspeechworkshop.com or call us on 020 3137 6323.

Explore our Courses

I can’t find the answer to my question
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If you have any other questions please do not hesitate to email us at office@londonspeechworkshop.com

Contact Us

Where can I find a copy of my VAT receipt?
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If you require a VAT Invoice after purchasing your taster or course please get in touch with the team at finance@londonspeechworkshop.com and they will gladly send you a copy.

Ready to get started?

Book a Discovery Call

This is a brilliant opportunity to find out more about how our training can support you to achieve your communication goals. In the 15-20 minute call your Client Success Manager will take the time to really listen to what has brought you here, what success looks like and whats getting in the way for you. All of this means they can recommend the package and coach they feel will be the best fit for you.

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