Our Team

Laura Haines

Client & Operations Manager

Laura loves all things communication and enjoys connecting with people from all over the world. As a Liverpudlian and a linguist, Laura wholeheartedly relates to that frustrating feeling of language nuances holding you back from being authentically you. She used to be senior cabin crew at BA and has swapped her love for communicating with people in the skies for her love of helping people be the best communicators they can be. She loves being part of a company that is “truly helping people live their best lives”.

Emma Serlin

Founder & Director

Emma Serlin founded London Speech Workshop back in 2008. She hadn’t planned to set up a communication company – it was one of those convergent moments where all her life strands came together. She used her background as a theatre director, drama school training, a Psychology masters and training as a life coach and psychotherapist to develop the LSW Methodology – and is “deeply fulfilled by the responses and transformational stories we get from clients on a daily basis”. She is the author of The Connection Book and The Communication Equation.

Hannah Wright

Marketing Executive

Having grown up surrounded by travel and worked for several years in the tourism industry, Hannah has always been interested in communication and how it can enable people from different cultures to form special bonds. She has hugely increased her communication confidence by travelling around the world and learning two new languages, and encourages everyone to go outside their comfort zone to overcome these hurdles.  Hannah is inspired by “working for a company that helps less confident people flourish”.

Freyja Westwood

eLearning Manager

With over 10 years experience in marketing and content production, Freyja has a fascination with how we create engaging, compelling and truly useful content. Consistently described by close friends as a great listener, she is passionate about people having their voices heard and the importance of being understood. Her personal quest to “join a value-led organisation who do meaningful work in the world”, has led her all the way from marketing agency, to London Speech Workshop, via one or two stops along the way!

Sarah Branch


Sarah is a Chartered Management Accountant with over a decade of experience supporting small businesses. Books are her life; as the Bookkeeper for LSW, as a voracious reader and as a self published author. Like any self respecting introvert her preferred medium of communication has always been in writing, however, since joining LSW she has been inspired by the stories of clients who have overcome challenges to become effective communicators and is committed to being more verbal. She finds the “unique team spirit and creativity at LSW infectious and refreshing!”.

Bryony Byrne

Client Success Manager

Bryony is a performer and writer and is deeply invested in the way in which we communicate with one another. As someone currently learning a second language, she also understands how inhibited verbal expression can impact on your sense of self. In addition to LSW she has worked in theatre, arts journalism, television production and tourism and has witnessed authentic communication as a vital component in each of these different industries. She loves the way that LSW “really helps people to embrace the joy of being able to communicate well, and values individuality and authenticity”.

Elise Watson

Assistant Client & Operations Manager

Elise has worked in both publishing and digital marketing – as an avid writer, she loves the way communication has the power to connect people from all over the world, regardless of language. Having grown up in a foreign country and at times struggled with the finer nuances of her own communication, Elise understands how empowering it is to be able to communicate in a way that is authentic to one’s true self. She feels passionate about “supporting people to have their voices heard”.

Sarah Harvey

Assistant Client Success Manager

With a background in social work, Sarah has experience of engaging and communicating with a wide range of audiences, often in very challenging circumstances. Her understanding of the power of effective communication to transform (and even save) lives, alongside a pursuit of personal development, led Sarah to a new career with London Speech Workshop. Sarah values the “empathetic and empowering approach of LSW” and looks forward to helping people start their communication journey!