Advanced Courses

Navigating Conflict

Equip yourself with the skills necessary to navigate complex communication scenarios with grace and dexterity.

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4.9 Stars  |  109 Reviews

"I have learnt SO much, I have proudly completed my course with confidence."

"It’s the best thing you’ll do for yourself!"

"My tutor Natasha Nesson has changed my life forever."

"My life is improved now as I can deliver effective verbal communication."

"What I learnt at LSW was just what I needed. "

"After each session, I could see myself growing more confident."

"I highly recommend having sessions with LSW."

"I can't believe the transformation from absolute fear and dread to enjoyment."

"The course was tailored to my needs and increased my confidence."

"The sessions were great! Very informative and adaptive sessions."

"Fantastic experience and a very professional service! "

"I feel that the course made a huge difference to my presentation skills. "

"I couldn't speak highly enough of London Speech Workshop."

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Do you struggle with any of the following?

Aggressive conversations
Making others defensive
Difficult conversations
Communicating with warmth
Judgemental language
Handling disagreements

With our Navigating Conflict Advanced Course you will:

  • Master the art of handling tough conversations
  • Learn to give feedback in a productive way
  • Turn potential conflicts into constructive discussions
  • Learn which language is inflammatory and should be avoided
  • Stay grounded and calm when under attack
  • Interrupt with grace and reduce interruptions

What can you expect from your LSW course?

Powerful Tools

Walk away with a set of tools for life from the proprietary Serlin Method™.

Dedicated 24/7 Support

Your dedicated Client Success Manager will support you every step of the way.

See For Yourself

Filming or voice recording in every session so you can see your progress.

Course Manual

A 50+ page LSW manual covering everything you’ll learn in the course and more.

Weekly Assignments

Weekly assignments and regular challenges so you can embed the learning into your daily life.

Bespoke to You

A course designed for you, using handpicked tools to meet your needs.

It's insanely easy to get started

Book your Sessions Now

Whichever package you choose, you’ll gain the tools you need to dodge communication landmines and turn potential conflicts into constructive discussions. Book straight to course stress-free with our money-back guarantee.

Navigating Conflict: Sample Course Outline

Session 1
Five Perspectives - Perspectives 1 and 2

I’m right, you’re wrong and I’m wrong, you’re right. How and why they don’t work and what to do instead.

I’m right, you’re wrong and I’m wrong, you’re right. How and why they don’t work and what to do instead.

Session 2
Five Perspectives - Perspectives 3, 4 and 5

Learning to dance with perspectives 3, 4 and 5. Gear Neutral; I observe, Aware & Share; I feel and Just Ask; I’m curious.

Learning to dance with perspectives 3, 4 and 5. Gear Neutral; I observe, Aware & Share; I feel and Just Ask; I’m curious.

Session 3
COAST Tool

For giving difficult feedback the best thing you can do is go to the coast and adopt this five step structure.

For giving difficult feedback the best thing you can do is go to the coast and adopt this five step structure.

Session 4
CEDAR Tool

For receiving someone else’s frustrations and arriving at peaceful outcomes and mutual respect.

For receiving someone else’s frustrations and arriving at peaceful outcomes and mutual respect.

Session 5
World of Possibles

World of Possibles and Agree and Build plus role-plays for specific tricky conversations.

World of Possibles and Agree and Build plus role-plays for specific tricky conversations.

What you will achieve with this course

  • Understand incendiary language and how to navigate it
  • Learn to deal with people’s frustration and remain calm and collected
  • Master the art of turning potential conflicts into constructive discussions
  • Shift your perspective and learn the power of empathy
  • Learn five simple steps to giving difficult feedback with grace

Discover a plan that suits you

Whichever package you choose, you’ll learn to dodge communication landmines and turn potential conflicts into constructive discussions.
It’s all about striking that perfect balance between being honest and keeping it cool. Ready to become a conversation ninja?
Book straight to course stress-free with our money-back guarantee.

Essential

Navigating Conflict
5 x 1 hour sessions


Want to focus on the nuts and bolts of Navigating Conflict? This is the package for you. Simply pick the course in the area that will make the biggest impact and get going. You won't look back.
 
Senior Coach - £1,050
Principal Coach - £1,440
Head Coach - £1,755
(incl. VAT)
  • Handpicked tools from Navigating Conflict tailored around your goals and needs
  • A Navigating Conflict manual
  • Final report & continued learning plan

Classic

Navigating Conflict
10 x 1 hour sessions


Do two Advanced Courses tempt you? Or do you want to do an even deeper dive into Navigating Conflict to become the expert? This is the package for you.
 
Senior Coach - £1,980
Principal Coach - £2,760
Head Coach - £3,315
(incl. VAT)
  • Handpicked tools from Navigating Conflict tailored around your goals and needs
  • A manual for each of your chosen courses
  • Final report & continued learning
plan
  • Option to pay in 2 instalments

Deluxe

Navigating Conflict
15 x 1 hour sessions


Designed for individuals committed to achieving the highest level of proficiency and nuanced understanding of each aspect of up to three Advanced Courses.
 
Senior Coach - £2,790
Principal Coach - £3,960
Head Coach - £4,680
(incl. VAT)
  • Handpicked tools from Navigating Conflict tailored around your goals and needs
  • A manual for each of your chosen courses
  • Final report & continued learning
plan
  • Option to pay in 3 instalments

Customer Feedback

Google rating score 4.9 out of 5, based on 109 Reviews

"My tutor's 1:1 sessions and the handbook will remain my lifetime guide. "

Hailu

UK

"There was a robust methodology behind the courses, this was combined with a completely tailored approach to addressing my specific needs. "

J.

UK

"An investment you won’t regret. "

Yogender D

UK

"The improvement is remarkable; I now face public speaking with excitement and confidence. "

Felippe C

UK

"The team at LSW is exceptionally friendly and helpful, providing the highest standard of service. "

Gulnar

UK

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Want to know more about the Serlin Method™ for Navigating Conflict?

Think of this course as your gateway to becoming a communication wizard in the trickiest situations. Get ready to transform every challenging conversation into an opportunity for growth and connection! Here are just some of the tools you will focus on…

Five Perspectives

Discover how your viewpoint shapes your words. It’s your guide to steering clear of communication traps.

COAST Tool

Your roadmap for navigating tricky conversations with connection, observation, and smart questioning.

Values

Understand the power of values in tough talks. It’s like finding a common ground, even when the going gets tough.

Avoiding Disclaimers

Cut out those self-sabotaging disclaimers. Learn to speak with assertiveness.

Dealing with Interruptions

Strategies for keeping your cool and your flow, even when interruptions strike.

Challenging Questions

How to ask and answer the tough questions while keeping the conversation flowing.

What are the Advanced Courses?

The Advanced Courses are all about stepping up your game in both personal and work communication. Each section isn’t just about learning skills – it’s about getting a deeper understanding of yourself and others, so you can have way more impactful conversations in all areas of your life.

Authentic Presence

This is about building self awareness and confidence, combating imposter syndrome, and presenting the confident at ease you as your public face.

Learn more

Powerful Storytelling

Here, you’ll learn to create a powerful narrative designed for your specific audience. And then deliver it with authenticity and storytelling magic.

Learn more

Genuine Connections

Building trust and understanding is about listening, connecting and making people feel important. Here you learn the skills to do just that.

Learn more

Accent Confidence

Accent Confidence will support you to get your spoken English exactly where you want it, take this step.

Learn more

Frequently Asked Questions

Is the course personalised to me?
v

Yes! We are not a cookie cutter one-size fits all approach. Our courses are made to fit you and never the other way round! The first step is a Discovery Call with one of our Client Success Managers so we can understand your communication goals. Then we recommend a coach that best fits your needs. In the taster or first session your coach will design a course programme tailored to your needs and goals.

Book with your Coach

Do you offer in person coaching sessions?
v

We offer both remote coaching sessions, through Zoom, and face-to-face sessions in our central London offices (choose from 4 locations: Mayfair, Victoria, Bank and Holborn). Some of our coaches offer regular weekly in person sessions (only in London) and all of our coaches offer regular sessions via Zoom. Face-to-face sessions are limited so we do recommend that you book in advance so you don’t miss out.

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How do I book my 2nd course?
v

If you’re ready for your next course you can explore our advanced courses by clicking here and on each Advanced Course page you can book straight to course. If you have any other queries, please get in touch via email office@londonspeechworkshop.com or call us on 020 3820 5783.

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When does my course expire?
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All courses are valid for 12 months from the date of purchase. All sessions must be booked within this 12 month window. Thereafter, any un-booked sessions shall be considered expired. When paying in instalments, should payment of an instalment be delayed for longer than 3 consecutive months, sessions may be resumed but will be chargeable at the current business rate on the day of payment. When signing up for a repeat course, if payment is made after 3 months has passed, sessions may still be booked in but will be chargeable at the current business rate. We reserve the right to change our prices by amending our published price list.

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What is your cancellation or rescheduling policy?
v

We have a strict 2 business day cancellation/rescheduling policy in place. This offers a degree of flexibility to our clients as well as protecting our coaches and respecting their time. While there is a minimum 2 business day cancellation policy we appreciate you giving as much notice as possible so that we can try to refill your session. For the purpose of this policy, and in order to protect our coaches, please note that sickness is regarded as a cancellation.

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